Privacy policy

Scope exists to make this country a place where disabled people have the same opportunities as everybody else. Our supporters are important to us, and we're committed to keeping your data safe, making it clear what information we collect from you, and how we use it.

This page, together with our terms of use and cookies policy, sets out how we use and protect your data. Scope is registered with the Information Commissioner's Office under number Z8748114, is a registered charity under number 208231, and a registered company limited by guarantee under number 520866 (England and Wales).

You can change how we contact you at any time, simply by contacting Supporter Care by email at supportercare@scope.org.uk or calling us on 0300 222 5708.

As part of our commitment to you, we have appointed a Data Protection Officer. You can contact them at data.protection@scope.org.uk or by writing to:

The Data Protection Officer
Scope
Here East Press Centre
14 East Bay Lane, E15 2GW

What data we collect and how we use it

The type and quantity of data we collect and use depends on why you have provided it.

We will only collect, use and otherwise handle your personal data:

  • where you have consented to this for specified, explicit and legitimate purposes
  • where this is necessary to fulfil legal obligations that apply to us
  • where it is necessary for our legitimate interests relating to running our daily operations, as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms.

Research

Part of the work we do involves carrying out research. If you agree to take part, we will record responses to questions that you give us, and your personal details. This data will be used to fulfil our research objectives, and may be shared for relevant projects. Your data will remain anonymous unless you consent to it being disclosed. The data we collect will be kept for five years.

Complaints

Should you wish to register a complaint we will collect your name, contact details and details about the complaint to enable us to respond, monitor and improve our organisation. This data will be shared with any parts of Scope or any third parties who are involved in resolving the complaint, for example, agencies that we have partnered with.

We will hold this data for six years.

Website

When someone visits scope.org.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information, such as the number of visitors to the various parts of the site.

If we want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We will collect any questions, queries and feedback you leave. This will include your email address if you send us an email, your IP address, and which web browser (and version) you use. Information on how people use the site, through cookies and page tagging, helps us improve our website and our services. Find out more about our Cookie Policy.

We may also pass on your personal information to online advertising tools, including Facebook Custom audiences, Google AdWords Match and Google Analytics to carry out ‘remarketing activities’. These third-party vendors may use cookies to serve these ads based on your previous visits to our website.

We might also obtain your personal data through your use of social media such as Facebook, WhatsApp, Twitter or LinkedIn, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.

Suppression list

Should you not wish Scope to contact you in the future, we will hold your contact details on file. This will enable us to ensure that we comply to your wishes.

We will hold this data indefinitely. Should you wish to engage with Scope again then please get in touch with our Supporter Care team supportercare@scope.org.uk.

Sharing your data

Unless we are required to share your data for legal or regulatory reasons we will never share your data with other organisations unless you have given consent.

Where we use external companies to collect or process data on our behalf, we carry out comprehensive checks on these companies, and put in place contracts to control how they manage the data they may collect or have access to.

Keeping your data safe and up to date

At Scope we ensure that the most appropriate technical controls are in place to keep your data safely. Access to your data is regularly reviewed and only accessible to the relevant trained staff, volunteers and contractors.

Where we use external companies to collect or process data on our behalf, we carry out comprehensive checks, and put in place contracts to control how they

manage the data they may collect or have access to. Your data will be hosted on servers located in the UK, which will not be transferred out of the European Union

Third-party Data and Profiling

To help us ensure that we only hold accurate and up to date data, we regularly use third-party data sources to clean our data. These data sources include Experian and the Post Office.

We carefully manage the communications we send you to ensure that we are contacting you in the most appropriate way and that we are not sending you

unwanted communications. To do this, we may combine the information that we collect about you and analyse what we know about your interests, preferences and level of potential engagement or donation.

We may use data that we have not directly collected from you, such as information from Companies House, Media, and Dun and Bradstreet. We may also use statistical analysis on this data to understand the likelihood that you will be interested in or responsive to a campaign or message.

You can opt out of your data being combined and analysed for marketing purposes by contacting our Supporter Care Team. However, this may mean that you stop receiving marketing communications from us more generally.

Your rights

We will only collect the data that we need to carry out the purposes you have contacted us for, or given us permission to use it for.

To enable us to carry out the purposes you have contacted us for, there will be occasions when we will make some data collection mandatory. If you don’t provide this data, we cannot carry out the purposes you have contacted us for. We will always tell you why these fields are mandatory.

At any time that you wish you can:

  1. gain access to your personal information
  2. object to the processing of your personal information
  3. object to the use of automated decision-making and profiling
  4. restrict the processing of your personal information
  5. ask for a copy of your personal data (known as data portability)
  6. rectify or correct your personal information
  7. have your personal information removed (known as Erasure or the ‘right to be forgotten'.

Where you have provided consent to be contacted or to receive a service, you will be entitled to withdraw that consent at any time.

If you are at any point unhappy with the way that we handled your personal data, you can make a complaint to the Information Commissioner’s Office.

To make changes to how we contact you, please contact Supporter Care at supportercare@scope.org.uk.

The Data Protection Officer
Scope
Here East Press Centre
14 East Bay Lane, E15 2GW 

or by emailing data.protection@scope.org.uk

Changes to this Policy

We may make changes to this Privacy Policy from time to time. If we make any changes in the way we use your personal information we will make this clear here on the Scope Website or by contacting you directly.